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Our Business Order Process Customising and Personalising Delivery Information Payment, Refund and Cancellation Process

Our Business

Do you have a showroom I can visit to look at your samples?

Yes we do. We are located at 78c Charles St Putney NSW 2122 Australia. Our showroom is open by appointment on the weekends only. We provide a face to face initial consultation to gather your ideas and guide you through our process. Please contact us on 1800 068 308 to arrange a time to see us.

What are your business hours?

Phone and email enquiries:
Monday - Friday between 9am and 5pm.
Saturday - Sunday 9am-3pm.

Showroom:
By appointment on Saturday & Sunday only.

Do you design invitations on the spot at your showroom?

We do not create a digital proof of your invitations during your consultation with us.

I can't make it to your showroom, can I still make an order?

Absolutely! We provide the same customised design service for customers outside of Sydney, Australia via phone and email. We suggest that you order a sample pack to get a feel of our finish and quality.

Who are the designers at Ooh-Aah Invitations?

Sylvia & Indri – find out more about us.

Order Process

Can I choose an invitation design to include in the sample pack?

The invitation in the sample pack is randomly chosen and intended to show you our stock and finish quality.

When will I receive a proof of my order?

After receiving the initial payment and wording content, we will email a digital proof to you within 1-3 business days. We’ll send an update of your proof within 1-2 business days.

How long will it take to print my order?

Printing and assembling will start once you approve your proof. We have stated the turnaround time in each product description.

Can I make changes to my invitation or stationery design?

Your order includes up to 3 rounds of minor revisions. These edits can be any of the following:
a) Alterations in text styles (font, size and colour).
b) Format and edit text.
c) Reposition graphics.

Further alterations after the 3rd round will incur extra charges at Ooh-Aah Invitations' rate of AU$120 per hour + gst.

Please contact us first if you would like to modify the original design. Edits beyond the scope of the design brief may incur extra charges.

Can I request a small change in my design after I have finalised the proof?

Once you have approved the digital proof, we will send your order to print, and you can no longer make any changes. Reprinting the order will incur an additional charge and will be advised upon request.

Can you make a printed sample of my invitation?

Due to the high setup cost, we cannot produce a printed sample. We suggest ordering a sample pack to give you an idea of our stock and finish quality or make an appointment to visit our Sydney showroom.

Is there a minimum order quantity?

The minimum invitation order quantity is 20. For other stationery items, please see the minimum amount in the product options.

How many invitations should I order?

You only need to order 1 invitation per couple and per family. We recommend ordering an extra 10 or 20 invitations in your final count.

What if I need to order extra invitations?

A small print run requested after production will incur the following fees:
Invitations: AU$550 plus the unit cost price.
Stationery: AU$132 plus the unit cost price.
Printed Labels: AU$132 plus the unit cost price.

Can I get a copy of my monogram?

We provide a high-resolution PDF and EPS file of your monogram for a flat fee of AU$99.

Customising and Personalising

Can I order invitations printed with guest names?

Yes, we can guest names directly on the invitation for an additional fee.

Do you address the envelopes?

For an additional fee we can print guest names and their address directly on the envelope.


We also provide free envelope labels printed with guest details for selected invitation designs. Clients are to attach the labels to the envelopes.

How do I provide my guest list?

< Please download and complete the appropriate Excel file. >

We will not accept your guest list in any other format.

Can you print the sender's address on the envelopes?

Yes, we can print 1 sender's address on the back of the envelope for an additional fee.

Will I get to choose the font for my order?

For custom orders, we will provide up to 3 font options for your names and monogram created with your initials.

Can I supply my own monogram to print on my invitations?

Yes, we will require the high-resolution vector file.

Can you print in a different language?

Yes, we can as long as you can provide the wording in a PDF file along with the font you have used. You will need to format the layout of your text with the exact line breaks.

There is a flat fee of AU$150 + gst to split your order in English and another language.

Delivery Information

Do I need to assemble my invitations when they arrive?

Your invitations will arrive fully assembled with inserts inside the pocket.

For boxed invitation orders: Envelopes for boxed invitation orders are packed flat to avoid the risk of damage during shipping and require assembling by the customer. We will only fold and assemble the envelopes if you collect your order from our showroom.

Envelope Labels: Customers are required to attach their labels to the envelopes.

Do you ship internationally?

Yes, we ship worldwide with DHL express. Click here for shipping information.

How much is shipping?

Shipping costs will vary depending on your location and the size and weight of your order.

Wedding Invitations and Bulky Orders
Your quote will include the best shipping rate with DHL Express.

Shipping cost does not include taxes, duties, and other fees charged by customs. The buyer or receiver is responsible for paying for these additional fees. We are unable to estimate duties and taxes for each order. Please check with your local DHL centre if you have queries on this topic. Ooh-Aah Invitations will not be financially responsible or issue a refund if you choose to refuse your delivery due to custom charges.

Event Stationery and Other Paper Goods
Flat rate fees available for selected event stationery and products purchased via the website checkout only.
- Express Post Australia $25
- Regular Registered Post $19

International Orders
We use DHL Express for all orders shipped outside of Australia. Shipping price will be advised upon quotation or checkout.

Do deliveries require a signature upon arrival?

Yes. To ensure the security of your order a signature is required when a delivery is made. If no one is available to receive the delivery, the courier will leave a card to arrange collection from an Australia Post office or DHL depot.

How long will it take to ship my order?

Orders are shipped from Sydney Australia after design and production is complete.

Within Australia
Express to metro/CBD areas 1-2 business days.
Regular registered post 3-7 business days.
Allow an additional 1-3 business days for WA and rural areas.

Worldwide
Express shipping to international metro areas of major cities 3-5 business days.

Once your order is dispatched from our premise, Ooh-Aah Invitations is not responsible for shipping delays.

How do I track my delivery?

A tracking number will be provided once payment is complete and the order is due to leave. Online tracking is available at www.auspost.com.au or www.dhl.com.

Can I pick up my order from your showroom?

Pick up from our Sydney showroom at 78c Charles Street, Putney 2112 can be arranged by appointment only.

How much does it cost to post a hardcover invitation to my guests within Australia?

Our popular 18cm x 12cm hardcover invitation weighs approximately 100grams and cost $2.20 to post within Sydney.

Payment, Refund and Cancellation Process

What payments do you accept?

We accept electronic bank transfer and credit card payments via Paypal. For payments made by electronic bank transfer, please send a copy of your receipt to your design consultant.

What is your refund and cancellation policy?

Please choose carefully upon ordering. As we aim to provide a design proof and purchase all the paper and materials required for your order within 3 business days after payment, refunds will not be provided after the 3 business day period.

Please inspect your invitation and stationery order upon arrival. You have 5 days to report an issue and return your order. We will attend to your claim during this period only. There is no refund, replacement or exchange 5 days after receiving your order.

Can I change my order quantity and can you refund the difference?

You can increase your order before production begins and we will revise your balance. Unfortunately, we do not offer a partial refund should you choose to decrease your order. We advise that you finalise your quantity before you make your order.

What if I find a mistake in my order?

Ooh-Aah Invitations are not responsible for text (spelling, grammar, and punctuation) and design errors approved in the proof. Reprinting and shipping fees will be charged to the client if errors are discovered during production, shipping or after receiving your order.

What if my order arrives damaged or faulty?

Ooh-Aah Invitations will not be responsible for any loss or damaged goods due to transit or poor handling. Each order is carefully inspected to ensure our products meet our high standards. We will also pack your order securely in bubble wrap and supporting packing material to ensure your order arrives safely in good condition.

Before you order please consider the following timeframe:

Initial Design

Within 7 working days after receiving a 50% deposit and the invitation wording.

Revisions

Client will have up to 3 rounds of revisions before production. Please allow 1-3 working days for your design consultant to revise the design.

Printing and Assembling

Begins after the client approves the design and will take 4-6 weeks with an option available for faster turn-around time.

We accept:

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